Shipping & Returns

Shipping Policy

PROCESSING TIME

Please allow up to 10 business days for us to make and deliver your parcel to the post office. We endeavor to beat this time however it will depend on the amount of other orders placed. During peak times including sales and collection releases this 10 business day processing time may vary. 

 

AUSTRALIA

Standard postage and handling for Australia wide orders = $9.95 

Includes tracking number

Please allow between 2-7 business days for your parcel to arrive depending on your location. 

 

Bows = $4 (untracked) 

if you would like to upgrade to a tracked shipping option please email us before placing your order. Please note that we will not be able to give you an update or estimated arrival time of an untracked package. 

 

INTERNATIONAL 

Standard shipping, tracking and handling for all international orders. Prices will vary from country to country. Please get in touch with us if we are not currently shipping to your country - we may be able to provide you with a quote. 

Please allow up to 10 business days for your order to arrive. This may vary depending on your location. 

CUSTOMS

Golden Tales is not responsible for paying custom fees 

 

LOST ITEMS 

Unfortunately as a small business we are not responsible for your package being lost or stolen during the shipping process. As this is out of our control we cannot offer a full refund or replacement for you. We understand this is frustrating so we are happy to organise some sort of compromise with you based on the situation such as a credit note for half the purchase amount. Please contact us as soon as possible to discuss.