Terms and Conditions

Due to the handmade nature of our products please be aware that print placement will vary from piece to piece. We try our best to keep sizing consistent however, be aware that this may vary slightly from the advertised size guide. If you are at the end of a size please contact us for sizing assistance. 

 

Make sure you measure your fur- baby correctly as we cannot offer exchanges or refunds for a item that doesn’t fit. We do not offer change of mind refunds if we have already began making your order. 

 

In the unlikely event that your order arrives damaged please contact us as soon as possible. We cannot offer refunds for items that have been damaged due to rough play. 

 

We are not liable for lost or stolen packages during the shipping process. 

 

If you have any questions email us – info@goldentales.com.au